Sometimes the carrier will reach out and ask for a corrected address, but other times this type of delivery exception could result either in the package being returned to the sender or delivered to the wrong address. If the shipping label on a package is damaged or had the incorrect address on it in the first place, your carrier won’t be able to complete the delivery. Here are 5 of the most common reasons for delivery exceptions:
Naturally, delivery exceptions happen when there’s a hold-up somewhere along the way. With so many people, networks, technologies, vehicles, and pieces of machinery involved in the process, it’s truly impressive that eCommerce businesses can rely on shipping carriers to complete their deliveries on time at all. We tend to take it for granted, but the ability to ship a package across the country (or across the globe) in a matter of days is an incredible feat of modern society. Keep reading to learn about the different types of delivery exceptions you may encounter, how the major carriers deal with them, and how you should handle them. Yes, they’re unintentional and frustrating, but it’s your job to ensure they don’t result in a negative experience for your customers. Regardless of the root cause, eCommerce businesses need to have a system in place to deal with shipping exceptions. While delivery exceptions are sometimes caused by errors occurring during the shipping process, they usually happen because of environmental factors (like bad weather), customs delays, or the recipient’s absence during an attempted delivery. When this happens, an alert goes out to the customer, notifying them that their order has met with some unexpected delay. What Is A Delivery Exception?Ī delivery exception is a situation where an unexpected event or occurrence causes a shipping carrier to change the delivery date.
Ups preparing for delivery status how to#
So, if your business ships a lot of packages, it’s important to learn about delivery exceptions and how to deal with them to ensure customer satisfaction. You take the necessary steps: printing the shipping label, sending the package to your carrier, and waiting for the tracking status to say ‘delivered.’īut instead of marking the order as delivered, the courier updates its status to ‘delivery exception.’ Suddenly the customer is unhappy, and you’re confused about what to do next.Įven though there’s no way to avoid delivery exceptions completely, there are steps you can take to ensure your customers will leave you a good review, even if there was a hiccup during the shipping and delivery process.
You made a sale! Now it’s time to ship the order to the customer.
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